Privacy Policy
Last updated: August 2026
1. Who this applies to
This Privacy Policy explains how Blackout Gaming Lounge, Schiehavenkade 12, 3024 EC Rotterdam (KVK 87654321), processes personal data collected through this website, in line with the EU General Data Protection Regulation (GDPR) and Dutch data protection law.
2. What we collect
- Contact form: name, email address, and message content.
- Review form: name, star rating, and review text.
- Booking requests: name, contact details, preferred date/time, and party size.
- Technical data: basic, non-identifying analytics about site usage (pages visited, browser type).
3. Why we collect it
We use this data to respond to enquiries, process bookings, moderate and publish member reviews, and improve our website. We do not sell personal data to third parties.
4. Legal basis
We process contact and booking data based on your consent when submitting a form, and where relevant, to take steps toward a contract (a venue booking) at your request.
5. How long we keep it
Contact and booking messages are retained for as long as needed to handle your enquiry and for a reasonable period afterwards for record-keeping, then deleted. Published reviews are retained until you request removal.
6. Your rights
Under the GDPR, you have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict our processing of it. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
7. Third parties
We may use third-party services (such as email delivery or hosting providers) that process data on our behalf under appropriate data processing agreements. We do not share your data with advertisers.
8. Security
We take reasonable technical and organisational measures, including spam and bot protection on our forms, to protect personal data against unauthorised access, loss, or misuse.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.
10. Contact
For any privacy-related question, email [email protected] or write to us at Schiehavenkade 12, 3024 EC Rotterdam, The Netherlands.